Terms of service

Valid and effective from 16 October 2026

1. Seller

Donum AUREUM s.r.o., ID No. (IČO): 19980078, VAT No. (DIČ): CZ19980078, registered office Rybná 716/24, Staré Město, 110 00 Praha 1, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 395019. E-mail: daydeeperfumes@gmail.com. Address for deliveries, returns and complaints: Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1.

2. Introductory provisions and language

These general terms and conditions (the “Terms”) govern the rights and obligations between the seller and the buyer when purchasing goods in the online store at daydeeperfumes.com. Matters not covered by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection. If the buyer is a consumer, these Terms cannot deviate from the law to the consumer’s detriment.

The contract can be concluded in the Czech language. These Terms are available in Czech; the English version is for information only. In the event of any discrepancy, the Czech version prevails.

3. Order and conclusion of the contract

The presentation of goods in the online store is for information only and is not an offer to conclude a contract. The buyer submits the order by clicking the “Order with obligation to pay” button (in Czech: „Objednávka zavazující k platbě“); before submitting, the buyer can check and change the entered details, and the order shows the total price including delivery.

The purchase contract is concluded when the seller sends the buyer an e-mail confirming acceptance of the order.By submitting the order, the buyer confirms that they have read and agree to these Terms.

4. Price and payment

Prices include VAT. The price valid at the moment the order is submitted is binding on both parties; once the contract is concluded, the seller cannot change it unilaterally. Delivery and payment costs are shown at checkout before the order is submitted.

The seller may withdraw from a concluded contract only on statutory grounds or for these expressly stated reasons: (a) the goods are no longer manufactured or supplied, or are sold out; (b) the price of the goods was displayed with an obvious error (e.g. a technical error clearly not corresponding to the usual price). In such a case the seller will inform the buyer without undue delay and refund all payments received within 14 days.

The buyer can pay using the methods offered at checkout. The seller sends the tax invoice electronically.

5. Delivery

Delivery methods, prices and estimated delivery times are set out in the Shipping Policy and at checkout. The risk of damage to the goods passes to the buyer upon receipt. We recommend checking that the packaging is intact on receipt and reporting any damage immediately to the carrier and to the seller.

5a. Pre-orders

Goods marked “Pre-order” are not in stock at the time of ordering. For such goods, the delivery date is stated on the product page (e.g. “ships November 2026”); this date forms part of the purchase contract. Pre-orders are offered in a limited number of pieces and orders are accepted until they run out.

A pre-order contract is concluded in the same way as for other goods, i.e. when the order is confirmed by e-mail; the price is paid when ordering and does not change after the contract is concluded. If an order contains both in-stock and pre-order goods, everything is shipped together once the pre-order goods are available, unless the parties agree otherwise.

If delivery is delayed, the seller will inform the buyer without undue delay and give a new estimated date. In that case the buyer has the right to withdraw from the contract and the seller will refund all payments received no later than 14 days after the withdrawal. This does not affect the consumer’s right to withdraw within 14 days of receiving the goods (Article 6).

6. Withdrawal from the contract (14-day return)

If the buyer is a consumer, they have the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods (Section 1829 of the Czech Civil Code). Where an order consists of several items delivered separately, the period runs from receipt of the last delivery.

Exception for perfumes and cosmetics: Perfumes are delivered in a sealed protective packaging (cellophane / protective seal). If the consumer removes the goods from this protective packaging, breaks the cellophane or the protective seal, or tests or sprays the perfume, the right to withdraw from the contract ceases to exist, because such goods cannot be returned for hygiene reasons (Section 1837(g) of the Czech Civil Code). Only goods in their intact original protective packaging can be returned.

Withdrawal can be made by any clear statement sent by e-mail to daydeeperfumes@gmail.com or by post to the seller’s address, or by using the model form below. The deadline is met if the consumer sends the withdrawal before it expires.

The goods must be sent back no later than 14 days after withdrawal to: Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1. The consumer bears the direct cost of returning the goods. Please do not send the goods cash on delivery.

The seller will refund all payments received, including the cost of the cheapest delivery method offered, within 14 days of the withdrawal, using the same payment method used for the purchase unless agreed otherwise. The seller is not obliged to refund the money before receiving the goods or before the consumer proves that the goods were sent. The consumer is liable for any reduction in the value of the goods resulting from handling them other than as necessary to establish their nature and characteristics.

Model withdrawal form
To: Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1, daydeeperfumes@gmail.com
I hereby give notice that I withdraw from the contract for the purchase of the following goods: ……… / Order number: ……… / Ordered on and received on: ……… / Name: ……… / Address: ……… / Bank account for the refund: ……… / Date and signature (only if sent on paper): ………

7. Complaints procedure (rights from defective performance)

The seller is liable to the buyer for the goods being free of defects upon receipt, in particular that they correspond to the agreed description, quantity and quality and to the properties stated on the product page (Section 2161 of the Czech Civil Code). These statutory rights of the buyer cannot be excluded or limited by contract.

A consumer may exercise rights arising from a defect that appears within 24 months of receipt of the goods. If a defect appears within one year of receipt, the goods are presumed to have been defective at the time of receipt.

Scent and longevity of perfume: A perfume corresponds to its description if it has the composition and properties stated on the product page and on the packaging. Perception of scent is individual, and the way a scent develops and how long it lasts may vary with skin type, temperature, environment and method of application. A difference in subjective perception of the scent (e.g. that it “smells different than in a perfumery”) or in longevity within these limits is therefore not in itself a defect. This does not affect the buyer’s statutory rights in the case of an actual defect (e.g. a damaged atomiser, a leaking bottle, or a product other than the one ordered).

How to make a complaint: Make the complaint without undue delay after discovering the defect, by e-mail to daydeeperfumes@gmail.com or in writing to Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1. State the order number, a description of the defect and the remedy you request, and attach a photo of the defect. Send goods to this address, not cash on delivery.

The seller will give the buyer a written confirmation of when the complaint was made, what it concerns and which remedy is requested, and later a confirmation of the date and method of resolution. The complaint, including removal of the defect, will be resolved without undue delay and no later than 30 days after it was made, unless the seller and the buyer agree on a longer period.

The buyer may request removal of the defect by delivery of new goods free of defects or by repair. If this is not possible or the seller does not remove the defect, the buyer may request a reasonable discount on the purchase price or withdraw from the contract. The buyer is entitled to reimbursement of costs reasonably incurred in making a justified complaint.

8. Liability for damage

The seller is liable for damage in accordance with the law. Nothing in these Terms excludes or limits the seller’s liability for harm caused to a consumer’s natural rights (in particular health) or property, or for damage caused intentionally or through gross negligence.

9. Out-of-court resolution of consumer disputes

The body competent for out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), ID No. 00020869, website: www.coi.gov.cz. A proposal can be submitted electronically using the ČOI form: eportal.coi.gov.cz.

10. Personal data protection

The processing of personal data is governed by the Privacy Policy published in the online store.

11. Final provisions and changes to the Terms

The seller may change these Terms. A change does not apply to purchase contracts concluded before it takes effect; the buyer is always bound by the Terms valid at the moment the order was submitted.

The concluded contract is archived by the seller in electronic form and is not accessible to third parties. These Terms are sent to the buyer with the order confirmation or are available in the online store.