Refund policy

This information forms part of the General Terms and Conditions. Seller: Donum AUREUM s.r.o., ID No. 19980078, Rybná 716/24, Staré Město, 110 00 Praha 1.

Withdrawal from the contract (14-day return)

If the buyer is a consumer, they have the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods (Section 1829 of the Czech Civil Code). Where an order consists of several items delivered separately, the period runs from receipt of the last delivery.

Exception for perfumes and cosmetics: Perfumes are delivered in a sealed protective packaging (cellophane / protective seal). If the consumer removes the goods from this protective packaging, breaks the cellophane or the protective seal, or tests or sprays the perfume, the right to withdraw from the contract ceases to exist, because such goods cannot be returned for hygiene reasons (Section 1837(g) of the Czech Civil Code). Only goods in their intact original protective packaging can be returned.

Withdrawal can be made by any clear statement sent by e-mail to daydeeperfumes@gmail.com or by post to the seller’s address, or by using the model form below. The deadline is met if the consumer sends the withdrawal before it expires.

The goods must be sent back no later than 14 days after withdrawal to: Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1. The consumer bears the direct cost of returning the goods. Please do not send the goods cash on delivery.

The seller will refund all payments received, including the cost of the cheapest delivery method offered, within 14 days of the withdrawal, using the same payment method used for the purchase unless agreed otherwise. The seller is not obliged to refund the money before receiving the goods or before the consumer proves that the goods were sent. The consumer is liable for any reduction in the value of the goods resulting from handling them other than as necessary to establish their nature and characteristics.

Model withdrawal form
To: Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1, daydeeperfumes@gmail.com
I hereby give notice that I withdraw from the contract for the purchase of the following goods: ……… / Order number: ……… / Ordered on and received on: ……… / Name: ……… / Address: ……… / Bank account for the refund: ……… / Date and signature (only if sent on paper): ………

Complaints procedure (rights from defective performance)

The seller is liable to the buyer for the goods being free of defects upon receipt, in particular that they correspond to the agreed description, quantity and quality and to the properties stated on the product page (Section 2161 of the Czech Civil Code). These statutory rights of the buyer cannot be excluded or limited by contract.

A consumer may exercise rights arising from a defect that appears within 24 months of receipt of the goods. If a defect appears within one year of receipt, the goods are presumed to have been defective at the time of receipt.

Scent and longevity of perfume: A perfume corresponds to its description if it has the composition and properties stated on the product page and on the packaging. Perception of scent is individual, and the way a scent develops and how long it lasts may vary with skin type, temperature, environment and method of application. A difference in subjective perception of the scent (e.g. that it “smells different than in a perfumery”) or in longevity within these limits is therefore not in itself a defect. This does not affect the buyer’s statutory rights in the case of an actual defect (e.g. a damaged atomiser, a leaking bottle, or a product other than the one ordered).

How to make a complaint: Make the complaint without undue delay after discovering the defect, by e-mail to daydeeperfumes@gmail.com or in writing to Donum AUREUM s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1. State the order number, a description of the defect and the remedy you request, and attach a photo of the defect. Send goods to this address, not cash on delivery.

The seller will give the buyer a written confirmation of when the complaint was made, what it concerns and which remedy is requested, and later a confirmation of the date and method of resolution. The complaint, including removal of the defect, will be resolved without undue delay and no later than 30 days after it was made, unless the seller and the buyer agree on a longer period.

The buyer may request removal of the defect by delivery of new goods free of defects or by repair. If this is not possible or the seller does not remove the defect, the buyer may request a reasonable discount on the purchase price or withdraw from the contract. The buyer is entitled to reimbursement of costs reasonably incurred in making a justified complaint.

Out-of-court resolution of consumer disputes

The body competent for out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), ID No. 00020869, website: www.coi.gov.cz. A proposal can be submitted electronically using the ČOI form: eportal.coi.gov.cz.